• Too few people buying policies, too few people selling them? by Rebecca Root

    Life insurance has been commoditized, sales are dropping and there are fewer agents selling insurance – is this the beginning of the end?

  • Creating a customer delight culture by

    In an incredibly competitive business landscape, it is vital that you keep customers not just satisfied but delighted! In an extract from his book From Deadwood to Diamonds, Stefan Kazakis reveals how to wow customers – and keep them for years to come

  • FSCO report: Should advisors be concerned? by Nicolas Heffernan

    The much-anticipated preliminary report on FSCO’s mandate has been released. Is it time for advisors to worry?